NHPF remains very concerned regarding the overall health and well-being of our 25,000 residents during the Covid-19 crisis. We have been actively working with our third-party management companies in taking steps such as increased cleaning of common areas, limiting resident contact except for emergency situations and, through our resident services program subsidiary Operation Pathways, providing information about resources for financial assistance, food, medicine, transportation, and needed supplies. In addition, we have placed a moratorium on all evictions for non-payment of rent for the duration of this crisis and are actively engaging our residents who have been financially impacted to discuss payment plans. We fully appreciate the social and emotional tolls the length of this crisis have taken on our residents and we will follow all local and state government directives regarding the reopening of our sites and community centers. The safety and well-being of our residents remains our highest priority.

Enriching Lives

NHPF’s commitment and mission to preserve affordable housing is not realized through bricks and mortar alone, but in union with programs and services offered to residents. Residents in NHPF communities have access to a wide variety of educational, health, and enrichment programming through Operation Pathways, a subsidiary of NHPF. For detailed information, please visit www.operationpathways.org

Operation Pathways, Inc. has been selected as the first Certified Organization for Resident Engagement & Services (CORES) by the Stewards of Affordable Housing for the Future (SAHF). The CORES Certification recognizes organizations that have “developed a robust commitment, capacity, and competency in providing resident services coordination in affordable rental housing.”

The CORES Certification recognizes Operation Pathways’ development and implementation of a systematic framework and approach to resident services coordination. CORES Certification is one requirement (among others) in order for an owner of multifamily affordable housing to qualify for Fannie Mae™ Healthy Housing Rewards Enhanced Resident Services™ financing incentives.

Impactful: We develop and implement outcomes-based programming that measures success by monitoring the positive changes in behavior or increased knowledge and skill levels of our participants.

Operation Pathways’ successful approach to delivering high-quality programs is based upon our philosophy of program delivery that is:

Innovative: We believe that it is our responsibility to create powerful learning experiences in dynamic settings to engage participants in meaningful and effective programs and services.

In-House: We offer programming that capitalizes on the proximity of our community centers to the homes of our participants. Programs are created and implemented based on the particular local needs and service gaps.

Our Leadership Team ensures that our residents lead more rewarding lives via onsite activities and involvement designed to improve emotional and physical well-being.

CHRISTOPHER BENTIVEGNA Chief of Staff, Operation Pathways
KEVIN LEWIS Director of Programs & Services, Operation Pathways
MARIA CONTICELLI Manager of Operations, Operation Pathways
NATALIA VARSHOSAZ Manager of Data & Outcome, Operation Pathways